Pam is growing faster than ever and today we’re making it official.

Pam is growing faster than ever and today we’re making it official.

Top 12 ERP Solutions for Auto Dealers Copy

Top 12 ERP Solutions for Auto Dealers Copy

Top 12 ERP Solutions for Auto Dealers Copy

Discover how ERP for auto dealers improves automotive operations, streamlines software systems, and boosts dealership efficiency in real time.

Discover how ERP for auto dealers improves automotive operations, streamlines software systems, and boosts dealership efficiency in real time.

Aug 16, 2025

Aug 16, 2025

Abstract art of space with planets and stars
Abstract art of space with planets and stars
Abstract art of space with planets and stars
Abstract art of space with planets and stars

ERP For Auto Dealers matters when a single mismatch in inventory or financing stalls a sale and a customer walks out. Picture a busy showroom where sales, service, parts, and accounting run on separate systems, causing double entry, delayed repairs, and missed leads. How do you keep stock accurate, speed up deals, and improve customer experience without adding more staff? This article gives clear, practical insight into the top ERP solutions for auto dealers, from dealer management systems and inventory control to CRM, service scheduling, accounting integration, and analytics.

To make that comparison easier, Pam's AI for car dealerships helps spot sales trends, predict demand, and automate routine tasks so you can evaluate top ERP solutions for auto dealers and choose the right system for your goals.

Table of Contents

  • Key Features Auto Dealers Should Look for in an ERP

  • Top 12 ERP Solutions for Auto Dealers

  • How to Choose the Right ERP for Your Auto Dealership

  • Benefits of Implementing ERP in Auto Dealership Operations

  • Book a Demo to Boost your Revenue by 20% (Trusted by Hundreds of Dealerships Across the Nation)

Key Features Auto Dealers Should Look for in an ERP

Dealership - ERP For Auto Dealers

ERP systems must capture every sales transaction, from initial lead to trade-in and final sale. Look for vehicle inventory management, lead management, and customer purchase history that updates in real time so sales managers can spot slow movers, profitable models, and repeat buyers.

Upgrade Customer Service With CRM and Service Workflow

A dealership ERP should include a complete customer relationship management module that records phone calls, emails, service visits, and follow-up reminders. Schedule service appointments, track repair orders, and surface parts availability during booking so desk staff can give accurate wait times. When service advisors see service history and preferences at a glance, they sell more recommended maintenance and improve retention.

Optimize Inventory and Supply Chain in Real Time

Vehicle inventory and parts inventory need continuous visibility. Choose an ERP with automated stock tracking, purchase order management, vendor portals, and demand forecasting so you replenish correctly across new car, used vehicle, and parts channels. Look for VIN level tracking, aging reports, and transfer workflows that reduce carrying costs while keeping the right units on lot.

Streamline Financial Management and Accounting

Integrated accounting, billing, invoicing, and reconciliation removes duplicate entry between sales, service, and parts. An ERP should handle payroll, commissions, taxes, showroom cash, and bank reconciliation while producing audit-ready ledgers.

Remove Manual Work and Cut Data Errors

Automation reduces paperwork and repetitive entry across contracts, titles, warranty claims, and parts orders. Electronic forms, digital signatures, and automated title and registration workflows shrink cycle time and lower mistake rates. When workflows enforce required fields and validation rules, clerks spend less time fixing missing data and more time on revenue-generating tasks.

Analytics and Reporting That Drive Decisions

Demand dashboards should show gross profit per unit, sales per salesperson, absorption rates, days to turn, parts margin, and service bay utilization. Look for configurable reports, scheduled distribution, and drill down from headline KPIs to the underlying transactions so managers act on clear signals.

Integrated Dealer Management and OEM Connectivity

A strong ERP connects to manufacturer portals for order status, incentives, recall feeds, and warranty submissions, and it integrates with third-party dealer management systems. That reduces duplicate entries and speeds claim approval. Check for support for OEM EDI formats, VIN-based reporting, and automated incentive reconciliation.

Parts, Service Shop, and Labor Scheduling

Shop management features should include work order routing, flat rate labor integration, technician tracking, and parts reservation when a job is booked. Tie labor hours to productivity metrics and ensure parts consumption posts automatically to cost of goods sold so margins on service are clear.

Finance and Insurance Management Plus Compliance Tracking

Look for F&I workflow, deal structuring, rate term calculators, add-on product management, and built-in compliance checks for lending disclosures and privacy rules. Warranty management and recall handling must be auditable and traceable back to transactions for regulatory and OEM reporting.

Multi-Location and Franchise Scale

If you run more than one dealership, the ERP must support centralized procurement, inter lot transfers, consolidated accounting, and roll-up reporting while preserving location-level controls and commissions.

Mobile Access, User Roles, and Security

Mobile apps for sales agents and service advisors let staff update deals and job status from the floor. Role-based access keeps sensitive finance and personnel data restricted. Ensure strong user authentication, encrypted backups, and audit trails so customer and financial data stay protected.

Workflow Automation and Process Controls

Automate approvals, escalations, and notification chains for credit holds, title issues, and parts rush orders. Use pre-built templates for standard processes and let managers build simple rules without code, enabling the dealership to adapt quickly to changing volume or compliance needs.

Forecasting, Demand Planning, and Procurement

Integrated forecasting uses sales history, incoming orders, and market signals to suggest stocking levels and purchase timing for vehicles and parts. Combine that with vendor lead times and purchase order automation to reduce stockouts and avoid excess inventory.

Data Governance, Backups, and Performance

Look for role-based data governance, scheduled backups, disaster recovery plans, and performance SLAs. Slow or unreliable systems cost sales and service hours, so test response times during demos and ask for historical uptime records.

Training, Vendor Support, and Upgrades

Choose vendors with dealership experience who provide onboarding, documentation, and responsive support. Check whether upgrades are handled centrally or require local effort, and confirm testing windows and rollback plans before significant changes.

Questions You Should Ask Vendors During Demos

  • Can the ERP handle your busiest day without delay?

  • How does it integrate with your bank and dealer auction feeds?

  • What reporting comes out of the box, and which reports require custom work?

  • Who owns the data, and how quickly can you extract it for external analysis?

Related Reading

Top 12 ERP Solutions for Auto Dealers

1. Pam: 24/7 AI Receptionist That Captures Every Lead and Service Call

Pam - ERP For Auto Dealers

Pam acts as a round-the-clock AI receptionist built for dealerships and service centers. It answers calls, schedules service appointments, handles inbound inquiries, and nurtures sales leads so your fixed operations and BDC never lose a contact. Want to capture every service booking and sales lead without adding headcount? Pam handles that load while feeding data back to your systems.

Key outcomes and metrics:

  • Trusted by over 100 dealerships nationwide with measurable impact on service and sales performance.

  • Reported average 20 percent revenue lift and roughly 10 times return on investment for adopters.

  • Dealers report that Pam outperforms other AI solutions and often matches or exceeds human agents on speed and accuracy.

Integrations and workflow:

  • Integrates with Tekion and XTime, plus common DMS and appointment platforms to keep schedules and customer records in sync.

  • Works with CRM, parts, and service management workflows, and appointment scheduling to reduce no-shows and increase throughput.

Deployment and use cases:

  • Implementation completes in one day, so dealers start capturing missed opportunities quickly.

  • Best for dealer groups that need consistent lead capture, improved conversion in the service lane, and automated follow-up for upsells and recalls.

2. SAP S 4HANA: Enterprise ERP for Complex Automotive Operations

SAP S 4HANA - ERP For Auto Dealers

SAP S 4HANA provides a powerful enterprise ERP core with deep finance, procurement, and manufacturing modules scaled for automotive manufacturers and large multi-store dealer groups. It delivers real-time transactional processing and analytics across the vehicle lifecycle, warranty, and supplier networks.

Core strengths:

  • Advanced analytics and embedded SAP analytics allow finance, parts, and service managers to monitor KPIs, parts velocity, and service bay utilization in real time.

  • Real-time insights improve production planning, parts replenishment, and warranty accounting for OEMs and large distributors.

Architecture and fit:

  • Cloud-based and on-premises deployment options support global rollouts and multisite dealer operations.

  • Integrates with telematics, MES, supplier EDI, and dealer management systems to centralize inventory management, vehicle order orchestration, and aftermarket parts flow.

Considerations for dealers:

  • Best suited to large organizations that need enterprise scale, strict compliance controls, and advanced planning across the supply chain.

  • Implementation complexity is higher than that of smaller ERP options and requires experienced IT and process resources.

3. Oracle NetSuite: Flexible Cloud ERP for Retail and Dealership Groups

Oracle Netsuit - ERP For Auto Dealers

NetSuite offers a unified cloud ERP platform that connects accounting, inventory, order management, and CRM functions for dealer owners and regional groups. The interface is approachable for general managers while supporting finance, parts procurement, and sales pipeline reporting.

Why dealers pick NetSuite:

  • User-friendly dashboarding and real-time visibility help general managers, controllers, and fixed ops leads keep tabs on margins, parts turns, and service revenue.

  • Strong order management and multibook accounting for groups that run multiple legal entities or finance models.

Integration and automation:

  • Integrates with DMS, point of sale, shipping carriers, and third-party parts suppliers to automate parts ordering, returns, and vendor reconciliation.

  • Supports CRM workflows for lead management, FI, and customer follow-up tied to vehicle sales and service history.

Who should evaluate it:

  • Ideal for mid-sized dealer chains and specialty retailers that want a first ERP with strong finance controls and easy user adoption.

  • Custom integrations may be needed for deep shop floor or OEM-specific processes.

4. Infor CloudSuite Automotive: Analytics and Compliance Tailored to Auto

Infor Cloudsuite - ERP For Auto Dealers

Infor CloudSuite Automotive targets the automotive segment with predefined KPIs, compliance modules, and supply chain optimization tools. It helps operations teams measure parts availability, cycle time, and regulatory compliance across supplier networks.

Industry features:

  • Automotive-specific KPIs cover parts fill rate, warranty costs, and service bay efficiency so that managers can act on measurable targets.

  • Compliance management supports regulatory reporting, traceability, and supplier quality standards.

Supply chain and deployment:

  • Cloud-based delivery provides elasticity for demand spikes and multi-region parts distribution.

  • Integrates with supplier EDI, production planning systems, and DMS platforms to reduce lead time and control inventory carrying costs.

Best use cases:

  • Manufacturers and large parts distributors need industry-standard metrics and compliance controls.

  • Teams are looking to tighten parts flow from supplier to dealer shelf and improve service continuity.

5. Epicor ERP: Flexible Platform for Lean Manufacturing and Dealer Operations

Epicor - ERP For Auto Dealers

Epicor ERP provides modular tools for production control, inventory management, and quality assurance. It suits automotive suppliers, remanufacturers, and dealers that mix manufacturing with distribution.

Operational strengths:

  • Support for lean manufacturing, MRP planning, and shop floor control reduces waste and shortens lead times for reman and parts assemblies.

  • Quality management and traceability help with returns, warranty claims, and supplier accountability.

Integration and customization:

  • Offers APIs and connectors to link ERP to DMS, MES, and procurement systems, enabling automatic flow of parts ordering and inventory updates.

  • Flexible architecture allows customization for ticketing in service lanes, parts pricing rules, and repair order workflows.

Who benefits most:

  • Mid-sized manufacturers and dealer service departments need a configurable ERP that adapts to changing production and repair processes.

  • Teams focused on reducing cycle time and improving part-to-bay throughput.

6. Plex Systems: Cloud-Native Smart Manufacturing for Automotive Parts

Plex - ERP For Auto Dealers

Plex Systems focuses on innovative manufacturing with real-time shop floor visibility. The platform combines production scheduling, quality, and inventory in one cloud environment so plants and dealer service centers can see status at the part number level.

Capabilities that matter:

  • Real-time analytics and production data capture let supervisors monitor OEE, cycle times, and work order completion.

  • Traceability from raw material through finished part supports recalls and warranty workflows.

Integration and deployment:

  • Cloud native platform integrates with supplier EDI, MES, and dealer parts inventories to keep stock aligned with demand from service and sales.

  • Best for manufacturers who want a single source of truth for production and aftermarket parts.

Operational fit:

  • Useful when you need immediate visibility into shop performance and want to reduce manual updates between systems.

  • Scales for mid to large manufacturing sites and parts distribution centers.

7. Microsoft Dynamics 365: Unified CRM and ERP for Sales, Service, and Workflows

Microsoft Dynamics - ERP For Auto Dealers

Dynamics 365 merges CRM and ERP capabilities and ties them into the Power Platform for automation. Dealers and fixed operations teams use it to manage sales pipelines, service appointments, parts inventory, and customer communications.

Key advantages:

  • AI-driven insights predict customer needs and prioritize leads so sales and service reps work the right opportunities.

  • Automation reduces repetitive tasks like follow-up emails, warranty submissions, and parts reorder triggers.

Integration and ecosystem:

  • Native integration with Azure services, Power BI, and Office tools makes reporting and user adoption smoother.

  • Connectors enable integration with DMS, telematics feeds, and third-party parts suppliers.

Who should use it:

  • Dealer groups that want tight alignment between CRM and back office and that value automation across sales, FI, and service lanes.

  • Organizations that plan to leverage the Microsoft ecosystem for analytics and low-code customization.

8. SYSPRO: Straightforward ERP for Manufacturers and Distributors

SYSPRO - ERP For Auto Dealers

SYSPRO emphasizes practical tools for production management, inventory control, and supply chain optimization. It fits distributors and service parts departments that need reliable costing, lot control, and parts replenishment.

Operational highlights:

  • Strong inventory control features reduce stockouts and excess inventory through demand forecasting and bin management.

  • Production and job costing help shops track margins on remanufacture or custom build orders.

Integration and deployment:

  • Integrates with common shipping carriers, accounting tools, and DMS platforms to automate parts reorder, invoicing, and stock movements.

  • Good fit for operations that require accuracy in parts pricing, warranty tracking, and supplier lead time management.

Typical use cases:

  • Small to mid-sized manufacturers and dealers that need focused ERP functionality without heavy customization.

  • Teams that measure success by reductions in stock variance and improved parts availability.

9. abas ERP: Modular ERP That Links Processes From Order to Delivery

ABAD - ERP For Auto Dealers

abas ERP uses a modular design to manage engineering change, production, procurement, and service operations. It supports complex part structures and repair workflows commonly found in the aftermarket and custom build sectors.

What it delivers:

  • End-to-end process management ties quotes, orders, production, and service work orders, enabling data to flow across departments.

  • Real-time analytics give managers visibility into lead times, capacity utilization, and parts cost trends.

Customization and integration:

  • The modular approach allows you to activate only the functionality you need and to extend the system with APIs for DMS and CAD integrations.

  • Useful for companies that combine manufacturing with distribution and service offerings.

Who should consider abas:

  • Operations that need strong process control across engineering, production, and aftermarket support.

  • Organizations that want flexibility to scale modules as business needs evolve.

10. QAD Adaptive ERP: Cloud ERP Built for Changing Demand and Suppliers

QAD ERP - ERP For Auto Dealers

QAD Adaptive ERP emphasizes flexibility and supplier collaboration for automotive manufacturers and parts distributors. It supports planning, execution, and supplier quality management in a cloud environment.

Core benefits:

  • Cloud-based platform scales with demand and supports rapid changes in production plans and supplier schedules.

  • Advanced analytics and planning modules improve forecasting for parts demand and reduce excess inventory.

Connectivity and compliance:

  • Integrates with supplier portals, EDI networks, and dealer management systems for synchronized ordering and returns.

  • Supports compliance and traceability needed for warranty and recall management.

Fit for purpose:

  • Best for companies that need rapid response to market shifts and tighter collaboration with suppliers.

  • Suits manufacturers and distributor networks that prioritize flexible capacity planning.

11. Genius ERP: Best for Custom Build and Engineering-Driven Operations

Genius ERP - ERP For Auto Dealers

Genius ERP targets custom manufacturers, contract shops, and automotive suppliers that require strong integration with engineering and CAD tools. It helps with quoting, job costing, and shop floor execution for one-off and low-volume production.

Standout features:

  • Handles inventory management, production planning, scheduling, shop floor control, procurement, quoting and estimating, and job costing in one system.

  • Strong support for professional services and engineered-to-order workflows where accurate quotes and shop tracking matter.

Integrations:

  • Connects with SolidWorks, Autodesk Inventor, SecturaSOFT, Avalara, QuickBooks, Salesforce, Zoho, FedEx, UPS, and Power BI for CAD-driven BOMs, accounting, and BI. 

  • Use it to sync engineering changes to production and to automate costing for custom jobs.

Who benefits most:

  • Shops that produce custom parts, remanufacture components, or run complex repair orders require tight integration between engineering and the shop floor. 

  • Teams that need precise quoting and traceable job costing.

12. Focus: Customizable ERP Suite for Dealers and Distributors

Focus - ERP For Auto Dealers

Focus Softnet provides a customizable ERP, CRM, and HCM suite aimed at dealers, distributors, and automotive service providers. The platform supports inventory control, MRP, POS, and workforce management with options for cloud or on-premises deployment.

Features and modules:

  • Includes ERP, CRM, HCM, project management, warehouse management, and manufacturing resource planning for parts and service operations.

  • Mobility solutions and POS support retail service counters and parts sales at the point of service.

Integrations and extensibility:

  • Integrates with Salesforce, Microsoft Dynamics, QuickBooks, SAP, Oracle, Google Workspace, Slack, Trello, Dropbox, and HubSpot to link accounting, CRM, and collaboration tools.

  • Customizable modules let you map processes for parts returns, promotions, loyalty, and service appointment flows.

Best fit:

  • Dealers and independent distributors that need a configurable system to match unique workflows and that want the option of cloud or on-premises hosting.

  • Groups seeking a single vendor for ERP, CRM, and HCM with strong customization options.

How to Choose the Right ERP for Your Auto Dealership

Auto Dealership Management - ERP For Auto Dealers

Map the daily drag on your dealership. Talk to general managers, service advisors, parts counter staff, sales desk, accounting, and the front line.

  • Do people retype the exact VIN into three systems?

  • Do technicians wait for parts because inventory records are wrong?

  • Are you losing leads from slow return calls or missing appointments in the service lane?

Quantify the impact in time and dollars:

  • Lost sales

  • Days to turn used inventory

  • Missed labor hours

  • Manual reconciliation at month-end

That list becomes your business case and the checklist you use to score vendors and proposals.

Pick the Right Building Blocks: Which Modules Matter Most?

Start with finance and accounting. A strong general ledger, accounts payable, accounts receivable, banking, and reconciliations are non-negotiable. Add a dealer-focused CRM for lead management, digital retailing, and F&I workflows. Inventory control must cover new and used vehicles, VIN-level tracking, pricing, and margin management.

ERP for Parts and Service Operations

Parts and service needs repair order management, parts replenishment, technician scheduling, and service bay productivity reporting, plus tight integration with systems like XTime. Consider parts warehouse and procurement, HR and payroll, and point of sale if you run collision or detail centers.

Business intelligence and reporting should give you KPI dashboards for gross, absorption, closing ratios, and OEM reporting. Look for a modular ERP that lets you phase in capability so you solve the worst bottlenecks first.

Connectors and Data Flow: Integration Is Where Value Lives

Your ERP must integrate cleanly with your dealer management system, OEM portals, digital retail platforms, and third-party tools such as Tekion and XTime. Ask about APIs, real-time sync versus batch updates, and whether they offer prebuilt connectors for dealer tools.

Plan data migration: map fields, clean legacy data, and test end-to-end with a sandbox. Define a single source of truth for inventory, customer records, and accounting to eliminate the need for departments to work from different spreadsheets.

Cloud First And Practical: Why Choose Hosted ERP

Cloud deployment gives you pay-as-you-go pricing, vendor-managed maintenance, and automatic backups. You get faster rollout, remote access for managers on the lot, and API driven integrations that scale as you add locations.

Ask about security controls, role-based access, encryption in transit and at rest, SOC 2 or ISO certifications, and data residency options if your OEMs require it. Balance those benefits against limits on customization and the need for reliable internet connectivity at each store.

Implementation, Change, And Cost: Plan The Work

Assign an executive sponsor, form a cross-functional project team, and set measurable milestones for cutover. Budget for data cleanup, staff training, change management, and temporary productivity dips.

Demand a clear timeline from the vendor with deliverables for integration, user acceptance testing, and a rollback plan. Calculate the total cost of ownership, including:

Checklist For Vendor Selection: Questions To Ask Before You Sign

  • Can you show live dealer references with a similar store size and fixed operations mix? 

  • Do you provide a sandbox and test environment for integrations?

  • What APIs and prebuilt connectors exist for Tekion, XTime, OEM portals, and finance platforms?

  • What are the SLAs for uptime, incident response, and critical bug fixes?

  • What level of training and onboarding is included, and what is the typical timeline for a single store?

  • How do you handle data migration, field mapping, and reconciliation during cutover? 

  • What security certifications do you hold, and how do you handle backups and disaster recovery?  

  • Use those answers to score proposals and to compare true apples to apples.

Related Reading

Benefits of Implementing ERP in Auto Dealership Operations

Auto Dealership - ERP For Auto Dealers

An automotive ERP ties quality control into every stage:

  • Incoming parts inspection

  • Assembly checks

  • Service validations

  • Final delivery

It logs test results, tracks nonconformances, and links failed parts back to supplier lots and work orders. That traceability speeds root cause analysis and supports warranty claims and recall actions.

Smart Inventory Management that Prevents Stockouts and Excess

ERP for auto dealers connects parts inventory, parts management, purchasing, and workshop needs in real time. The system issues low stock alerts, generates purchase orders automatically, and applies demand forecasting from past sales and service history to set reorder points. Use just-in-time or safety stock policies, batch tracking, and serial number control to avoid obsolete inventory and shrinkage.

Precise Financial Control for Dealership Accounting and Profitability

An integrated dealer management system consolidates general ledger, accounts payable, accounts receivable, fixed assets, and F&I accounting into one financial view. The ERP posts transactions from sales, parts, service, and inventory automatically to journal entries, enforces tax rules, and supports multi-entity consolidation. That reduces manual entry, cuts reconciliation time, and improves audit readiness.

Lower Operating Costs by Eliminating Siloes and Waste

When parts, service, sales, and accounting share a single platform, manual handoffs and duplicated data disappear. ERP automates purchase approvals, service scheduling, and warranty processing, which reduces labor and expedited shipping costs. It also enables better capacity planning for service bays and technicians, so you avoid overtime and missed appointments.

Customer Experience That Matches Expectations Across Channels

Integrating ERP with CRM and omnichannel tools gives customers consistent service whether they arrive in person, online, or on the phone. The system stores customer history, vehicle records, service intervals, and past communications to power targeted outreach and faster check-ins. Use online appointment booking, integrated parts availability, and service status updates to keep buyers informed.

HR and Workforce Management That Keeps Technicians Focused

An ERP with HR capabilities centralizes employee records, certifications, shift schedules, and training plans. Track technician skill matrices, assign work based on qualifications, and automate payroll and timekeeping tied to actual jobs. That cuts administrative time and helps ensure the right person handles warranty repairs and certified work.

Vendor Management That Reduces Supply Risk and Costs

The system stores supplier profiles, past performance, contracts, and pricing history in a vendor portal. You can track lead times, on-time delivery rates, and handle automatic purchase orders based on vendor rules. Combine supplier scorecards with automated approvals to negotiate better terms and prevent parts shortages.

Actionable Analytics and Business Intelligence for Faster Decisions

ERP dashboards deliver real-time reporting on sales, parts margins, service throughput, cash flow, and inventory turns. Custom KPIs and drill-down reports let managers spot slow-moving parts, underperforming technicians, or service campaign opportunities. Predictive analytics can flag demand shifts and seasonal patterns to shape purchasing and promotion strategies.

Electronic Document Management for Speed and Compliance

Store purchase orders, invoices, service records, warranty claims, and inspection certificates in a single digital repository with version control and e-signatures. That central document handling speeds audits, reduces paper errors, and gives service advisors instant access to vehicle histories. Linking documents to vehicles, work orders, and suppliers makes tracing simple when a claim or recall arises.

Related Reading

  • Service Advisor Tools

  • Data Analytics for Car Dealers

  • Auto Repair Scheduling Software

  • Auto Repair Shop Marketing Strategies

  • Customer Retention Tools for Dealership

  • Apps for Auto Mechanics

  • Best Garage Management Software

Book a Demo to Boost your Revenue by 20% (Trusted by Hundreds of Dealerships Across the Nation)

Pam answers every inbound call and message, schedules service, and nurtures sales leads while your team is off the clock. The system uses natural language understanding, speech-to-text, and CRM sync to capture customer intent, confirm vehicle details, and book appointments. It handles appointment confirmation, recall outreach, and follow-up by voice, text, and email, and writes visits directly into your DMS or service scheduler.

How Pam Drives a 20 Percent Revenue Lift and 10× ROI

Dealerships using Pam report a 20 percent revenue increase driven by higher booked appointments, improved show rates, and better lead conversion in both fixed operations and the sales pipeline. Pam raises average repair order and technician utilization by shortening booking lag and eliminating missed calls. Expect clearer KPI dashboards for revenue per repair order, booking rate, and retention, with many stores seeing measurable gains within 60 to 90 days.

Seamless Integration With Tekion, XTime, and Your Existing Systems

Pam connects to Tekion, XTime, your DMS, and CRM through secure APIs and standard telephony connectors. It creates work orders, checks parts inventory before booking, syncs appointment slots, and updates customer records in real time. That means fewer double bookings, fewer manual entries at the service desk, and accurate reporting across sales, fixed operations, and parts inventory.

One Day Implementation: From Sign Up to Live

Implementation typically finishes in a single business day. We map integrations, provision phone numbers or port existing lines, upload service templates and workflow rules, and test calls. Training for your staff and script tuning takes a short session, then Pam goes live with live monitoring. A dedicated success manager supports the first 30 days and adjusts workflows based on real-time data.

Book a Personalized Demo and See Pam Work With Your Systems

Want to see how Pam schedules service and nurtures leads inside Tekion or XTime at your dealership? A demo runs about 30 minutes, includes a custom ROI snapshot, and shows API integration, call handling, and reporting. Reply to schedule a slot or book online to run through a live scenario with your numbers and timelines.

ERP For Auto Dealers matters when a single mismatch in inventory or financing stalls a sale and a customer walks out. Picture a busy showroom where sales, service, parts, and accounting run on separate systems, causing double entry, delayed repairs, and missed leads. How do you keep stock accurate, speed up deals, and improve customer experience without adding more staff? This article gives clear, practical insight into the top ERP solutions for auto dealers, from dealer management systems and inventory control to CRM, service scheduling, accounting integration, and analytics.

To make that comparison easier, Pam's AI for car dealerships helps spot sales trends, predict demand, and automate routine tasks so you can evaluate top ERP solutions for auto dealers and choose the right system for your goals.

Table of Contents

  • Key Features Auto Dealers Should Look for in an ERP

  • Top 12 ERP Solutions for Auto Dealers

  • How to Choose the Right ERP for Your Auto Dealership

  • Benefits of Implementing ERP in Auto Dealership Operations

  • Book a Demo to Boost your Revenue by 20% (Trusted by Hundreds of Dealerships Across the Nation)

Key Features Auto Dealers Should Look for in an ERP

Dealership - ERP For Auto Dealers

ERP systems must capture every sales transaction, from initial lead to trade-in and final sale. Look for vehicle inventory management, lead management, and customer purchase history that updates in real time so sales managers can spot slow movers, profitable models, and repeat buyers.

Upgrade Customer Service With CRM and Service Workflow

A dealership ERP should include a complete customer relationship management module that records phone calls, emails, service visits, and follow-up reminders. Schedule service appointments, track repair orders, and surface parts availability during booking so desk staff can give accurate wait times. When service advisors see service history and preferences at a glance, they sell more recommended maintenance and improve retention.

Optimize Inventory and Supply Chain in Real Time

Vehicle inventory and parts inventory need continuous visibility. Choose an ERP with automated stock tracking, purchase order management, vendor portals, and demand forecasting so you replenish correctly across new car, used vehicle, and parts channels. Look for VIN level tracking, aging reports, and transfer workflows that reduce carrying costs while keeping the right units on lot.

Streamline Financial Management and Accounting

Integrated accounting, billing, invoicing, and reconciliation removes duplicate entry between sales, service, and parts. An ERP should handle payroll, commissions, taxes, showroom cash, and bank reconciliation while producing audit-ready ledgers.

Remove Manual Work and Cut Data Errors

Automation reduces paperwork and repetitive entry across contracts, titles, warranty claims, and parts orders. Electronic forms, digital signatures, and automated title and registration workflows shrink cycle time and lower mistake rates. When workflows enforce required fields and validation rules, clerks spend less time fixing missing data and more time on revenue-generating tasks.

Analytics and Reporting That Drive Decisions

Demand dashboards should show gross profit per unit, sales per salesperson, absorption rates, days to turn, parts margin, and service bay utilization. Look for configurable reports, scheduled distribution, and drill down from headline KPIs to the underlying transactions so managers act on clear signals.

Integrated Dealer Management and OEM Connectivity

A strong ERP connects to manufacturer portals for order status, incentives, recall feeds, and warranty submissions, and it integrates with third-party dealer management systems. That reduces duplicate entries and speeds claim approval. Check for support for OEM EDI formats, VIN-based reporting, and automated incentive reconciliation.

Parts, Service Shop, and Labor Scheduling

Shop management features should include work order routing, flat rate labor integration, technician tracking, and parts reservation when a job is booked. Tie labor hours to productivity metrics and ensure parts consumption posts automatically to cost of goods sold so margins on service are clear.

Finance and Insurance Management Plus Compliance Tracking

Look for F&I workflow, deal structuring, rate term calculators, add-on product management, and built-in compliance checks for lending disclosures and privacy rules. Warranty management and recall handling must be auditable and traceable back to transactions for regulatory and OEM reporting.

Multi-Location and Franchise Scale

If you run more than one dealership, the ERP must support centralized procurement, inter lot transfers, consolidated accounting, and roll-up reporting while preserving location-level controls and commissions.

Mobile Access, User Roles, and Security

Mobile apps for sales agents and service advisors let staff update deals and job status from the floor. Role-based access keeps sensitive finance and personnel data restricted. Ensure strong user authentication, encrypted backups, and audit trails so customer and financial data stay protected.

Workflow Automation and Process Controls

Automate approvals, escalations, and notification chains for credit holds, title issues, and parts rush orders. Use pre-built templates for standard processes and let managers build simple rules without code, enabling the dealership to adapt quickly to changing volume or compliance needs.

Forecasting, Demand Planning, and Procurement

Integrated forecasting uses sales history, incoming orders, and market signals to suggest stocking levels and purchase timing for vehicles and parts. Combine that with vendor lead times and purchase order automation to reduce stockouts and avoid excess inventory.

Data Governance, Backups, and Performance

Look for role-based data governance, scheduled backups, disaster recovery plans, and performance SLAs. Slow or unreliable systems cost sales and service hours, so test response times during demos and ask for historical uptime records.

Training, Vendor Support, and Upgrades

Choose vendors with dealership experience who provide onboarding, documentation, and responsive support. Check whether upgrades are handled centrally or require local effort, and confirm testing windows and rollback plans before significant changes.

Questions You Should Ask Vendors During Demos

  • Can the ERP handle your busiest day without delay?

  • How does it integrate with your bank and dealer auction feeds?

  • What reporting comes out of the box, and which reports require custom work?

  • Who owns the data, and how quickly can you extract it for external analysis?

Related Reading

Top 12 ERP Solutions for Auto Dealers

1. Pam: 24/7 AI Receptionist That Captures Every Lead and Service Call

Pam - ERP For Auto Dealers

Pam acts as a round-the-clock AI receptionist built for dealerships and service centers. It answers calls, schedules service appointments, handles inbound inquiries, and nurtures sales leads so your fixed operations and BDC never lose a contact. Want to capture every service booking and sales lead without adding headcount? Pam handles that load while feeding data back to your systems.

Key outcomes and metrics:

  • Trusted by over 100 dealerships nationwide with measurable impact on service and sales performance.

  • Reported average 20 percent revenue lift and roughly 10 times return on investment for adopters.

  • Dealers report that Pam outperforms other AI solutions and often matches or exceeds human agents on speed and accuracy.

Integrations and workflow:

  • Integrates with Tekion and XTime, plus common DMS and appointment platforms to keep schedules and customer records in sync.

  • Works with CRM, parts, and service management workflows, and appointment scheduling to reduce no-shows and increase throughput.

Deployment and use cases:

  • Implementation completes in one day, so dealers start capturing missed opportunities quickly.

  • Best for dealer groups that need consistent lead capture, improved conversion in the service lane, and automated follow-up for upsells and recalls.

2. SAP S 4HANA: Enterprise ERP for Complex Automotive Operations

SAP S 4HANA - ERP For Auto Dealers

SAP S 4HANA provides a powerful enterprise ERP core with deep finance, procurement, and manufacturing modules scaled for automotive manufacturers and large multi-store dealer groups. It delivers real-time transactional processing and analytics across the vehicle lifecycle, warranty, and supplier networks.

Core strengths:

  • Advanced analytics and embedded SAP analytics allow finance, parts, and service managers to monitor KPIs, parts velocity, and service bay utilization in real time.

  • Real-time insights improve production planning, parts replenishment, and warranty accounting for OEMs and large distributors.

Architecture and fit:

  • Cloud-based and on-premises deployment options support global rollouts and multisite dealer operations.

  • Integrates with telematics, MES, supplier EDI, and dealer management systems to centralize inventory management, vehicle order orchestration, and aftermarket parts flow.

Considerations for dealers:

  • Best suited to large organizations that need enterprise scale, strict compliance controls, and advanced planning across the supply chain.

  • Implementation complexity is higher than that of smaller ERP options and requires experienced IT and process resources.

3. Oracle NetSuite: Flexible Cloud ERP for Retail and Dealership Groups

Oracle Netsuit - ERP For Auto Dealers

NetSuite offers a unified cloud ERP platform that connects accounting, inventory, order management, and CRM functions for dealer owners and regional groups. The interface is approachable for general managers while supporting finance, parts procurement, and sales pipeline reporting.

Why dealers pick NetSuite:

  • User-friendly dashboarding and real-time visibility help general managers, controllers, and fixed ops leads keep tabs on margins, parts turns, and service revenue.

  • Strong order management and multibook accounting for groups that run multiple legal entities or finance models.

Integration and automation:

  • Integrates with DMS, point of sale, shipping carriers, and third-party parts suppliers to automate parts ordering, returns, and vendor reconciliation.

  • Supports CRM workflows for lead management, FI, and customer follow-up tied to vehicle sales and service history.

Who should evaluate it:

  • Ideal for mid-sized dealer chains and specialty retailers that want a first ERP with strong finance controls and easy user adoption.

  • Custom integrations may be needed for deep shop floor or OEM-specific processes.

4. Infor CloudSuite Automotive: Analytics and Compliance Tailored to Auto

Infor Cloudsuite - ERP For Auto Dealers

Infor CloudSuite Automotive targets the automotive segment with predefined KPIs, compliance modules, and supply chain optimization tools. It helps operations teams measure parts availability, cycle time, and regulatory compliance across supplier networks.

Industry features:

  • Automotive-specific KPIs cover parts fill rate, warranty costs, and service bay efficiency so that managers can act on measurable targets.

  • Compliance management supports regulatory reporting, traceability, and supplier quality standards.

Supply chain and deployment:

  • Cloud-based delivery provides elasticity for demand spikes and multi-region parts distribution.

  • Integrates with supplier EDI, production planning systems, and DMS platforms to reduce lead time and control inventory carrying costs.

Best use cases:

  • Manufacturers and large parts distributors need industry-standard metrics and compliance controls.

  • Teams are looking to tighten parts flow from supplier to dealer shelf and improve service continuity.

5. Epicor ERP: Flexible Platform for Lean Manufacturing and Dealer Operations

Epicor - ERP For Auto Dealers

Epicor ERP provides modular tools for production control, inventory management, and quality assurance. It suits automotive suppliers, remanufacturers, and dealers that mix manufacturing with distribution.

Operational strengths:

  • Support for lean manufacturing, MRP planning, and shop floor control reduces waste and shortens lead times for reman and parts assemblies.

  • Quality management and traceability help with returns, warranty claims, and supplier accountability.

Integration and customization:

  • Offers APIs and connectors to link ERP to DMS, MES, and procurement systems, enabling automatic flow of parts ordering and inventory updates.

  • Flexible architecture allows customization for ticketing in service lanes, parts pricing rules, and repair order workflows.

Who benefits most:

  • Mid-sized manufacturers and dealer service departments need a configurable ERP that adapts to changing production and repair processes.

  • Teams focused on reducing cycle time and improving part-to-bay throughput.

6. Plex Systems: Cloud-Native Smart Manufacturing for Automotive Parts

Plex - ERP For Auto Dealers

Plex Systems focuses on innovative manufacturing with real-time shop floor visibility. The platform combines production scheduling, quality, and inventory in one cloud environment so plants and dealer service centers can see status at the part number level.

Capabilities that matter:

  • Real-time analytics and production data capture let supervisors monitor OEE, cycle times, and work order completion.

  • Traceability from raw material through finished part supports recalls and warranty workflows.

Integration and deployment:

  • Cloud native platform integrates with supplier EDI, MES, and dealer parts inventories to keep stock aligned with demand from service and sales.

  • Best for manufacturers who want a single source of truth for production and aftermarket parts.

Operational fit:

  • Useful when you need immediate visibility into shop performance and want to reduce manual updates between systems.

  • Scales for mid to large manufacturing sites and parts distribution centers.

7. Microsoft Dynamics 365: Unified CRM and ERP for Sales, Service, and Workflows

Microsoft Dynamics - ERP For Auto Dealers

Dynamics 365 merges CRM and ERP capabilities and ties them into the Power Platform for automation. Dealers and fixed operations teams use it to manage sales pipelines, service appointments, parts inventory, and customer communications.

Key advantages:

  • AI-driven insights predict customer needs and prioritize leads so sales and service reps work the right opportunities.

  • Automation reduces repetitive tasks like follow-up emails, warranty submissions, and parts reorder triggers.

Integration and ecosystem:

  • Native integration with Azure services, Power BI, and Office tools makes reporting and user adoption smoother.

  • Connectors enable integration with DMS, telematics feeds, and third-party parts suppliers.

Who should use it:

  • Dealer groups that want tight alignment between CRM and back office and that value automation across sales, FI, and service lanes.

  • Organizations that plan to leverage the Microsoft ecosystem for analytics and low-code customization.

8. SYSPRO: Straightforward ERP for Manufacturers and Distributors

SYSPRO - ERP For Auto Dealers

SYSPRO emphasizes practical tools for production management, inventory control, and supply chain optimization. It fits distributors and service parts departments that need reliable costing, lot control, and parts replenishment.

Operational highlights:

  • Strong inventory control features reduce stockouts and excess inventory through demand forecasting and bin management.

  • Production and job costing help shops track margins on remanufacture or custom build orders.

Integration and deployment:

  • Integrates with common shipping carriers, accounting tools, and DMS platforms to automate parts reorder, invoicing, and stock movements.

  • Good fit for operations that require accuracy in parts pricing, warranty tracking, and supplier lead time management.

Typical use cases:

  • Small to mid-sized manufacturers and dealers that need focused ERP functionality without heavy customization.

  • Teams that measure success by reductions in stock variance and improved parts availability.

9. abas ERP: Modular ERP That Links Processes From Order to Delivery

ABAD - ERP For Auto Dealers

abas ERP uses a modular design to manage engineering change, production, procurement, and service operations. It supports complex part structures and repair workflows commonly found in the aftermarket and custom build sectors.

What it delivers:

  • End-to-end process management ties quotes, orders, production, and service work orders, enabling data to flow across departments.

  • Real-time analytics give managers visibility into lead times, capacity utilization, and parts cost trends.

Customization and integration:

  • The modular approach allows you to activate only the functionality you need and to extend the system with APIs for DMS and CAD integrations.

  • Useful for companies that combine manufacturing with distribution and service offerings.

Who should consider abas:

  • Operations that need strong process control across engineering, production, and aftermarket support.

  • Organizations that want flexibility to scale modules as business needs evolve.

10. QAD Adaptive ERP: Cloud ERP Built for Changing Demand and Suppliers

QAD ERP - ERP For Auto Dealers

QAD Adaptive ERP emphasizes flexibility and supplier collaboration for automotive manufacturers and parts distributors. It supports planning, execution, and supplier quality management in a cloud environment.

Core benefits:

  • Cloud-based platform scales with demand and supports rapid changes in production plans and supplier schedules.

  • Advanced analytics and planning modules improve forecasting for parts demand and reduce excess inventory.

Connectivity and compliance:

  • Integrates with supplier portals, EDI networks, and dealer management systems for synchronized ordering and returns.

  • Supports compliance and traceability needed for warranty and recall management.

Fit for purpose:

  • Best for companies that need rapid response to market shifts and tighter collaboration with suppliers.

  • Suits manufacturers and distributor networks that prioritize flexible capacity planning.

11. Genius ERP: Best for Custom Build and Engineering-Driven Operations

Genius ERP - ERP For Auto Dealers

Genius ERP targets custom manufacturers, contract shops, and automotive suppliers that require strong integration with engineering and CAD tools. It helps with quoting, job costing, and shop floor execution for one-off and low-volume production.

Standout features:

  • Handles inventory management, production planning, scheduling, shop floor control, procurement, quoting and estimating, and job costing in one system.

  • Strong support for professional services and engineered-to-order workflows where accurate quotes and shop tracking matter.

Integrations:

  • Connects with SolidWorks, Autodesk Inventor, SecturaSOFT, Avalara, QuickBooks, Salesforce, Zoho, FedEx, UPS, and Power BI for CAD-driven BOMs, accounting, and BI. 

  • Use it to sync engineering changes to production and to automate costing for custom jobs.

Who benefits most:

  • Shops that produce custom parts, remanufacture components, or run complex repair orders require tight integration between engineering and the shop floor. 

  • Teams that need precise quoting and traceable job costing.

12. Focus: Customizable ERP Suite for Dealers and Distributors

Focus - ERP For Auto Dealers

Focus Softnet provides a customizable ERP, CRM, and HCM suite aimed at dealers, distributors, and automotive service providers. The platform supports inventory control, MRP, POS, and workforce management with options for cloud or on-premises deployment.

Features and modules:

  • Includes ERP, CRM, HCM, project management, warehouse management, and manufacturing resource planning for parts and service operations.

  • Mobility solutions and POS support retail service counters and parts sales at the point of service.

Integrations and extensibility:

  • Integrates with Salesforce, Microsoft Dynamics, QuickBooks, SAP, Oracle, Google Workspace, Slack, Trello, Dropbox, and HubSpot to link accounting, CRM, and collaboration tools.

  • Customizable modules let you map processes for parts returns, promotions, loyalty, and service appointment flows.

Best fit:

  • Dealers and independent distributors that need a configurable system to match unique workflows and that want the option of cloud or on-premises hosting.

  • Groups seeking a single vendor for ERP, CRM, and HCM with strong customization options.

How to Choose the Right ERP for Your Auto Dealership

Auto Dealership Management - ERP For Auto Dealers

Map the daily drag on your dealership. Talk to general managers, service advisors, parts counter staff, sales desk, accounting, and the front line.

  • Do people retype the exact VIN into three systems?

  • Do technicians wait for parts because inventory records are wrong?

  • Are you losing leads from slow return calls or missing appointments in the service lane?

Quantify the impact in time and dollars:

  • Lost sales

  • Days to turn used inventory

  • Missed labor hours

  • Manual reconciliation at month-end

That list becomes your business case and the checklist you use to score vendors and proposals.

Pick the Right Building Blocks: Which Modules Matter Most?

Start with finance and accounting. A strong general ledger, accounts payable, accounts receivable, banking, and reconciliations are non-negotiable. Add a dealer-focused CRM for lead management, digital retailing, and F&I workflows. Inventory control must cover new and used vehicles, VIN-level tracking, pricing, and margin management.

ERP for Parts and Service Operations

Parts and service needs repair order management, parts replenishment, technician scheduling, and service bay productivity reporting, plus tight integration with systems like XTime. Consider parts warehouse and procurement, HR and payroll, and point of sale if you run collision or detail centers.

Business intelligence and reporting should give you KPI dashboards for gross, absorption, closing ratios, and OEM reporting. Look for a modular ERP that lets you phase in capability so you solve the worst bottlenecks first.

Connectors and Data Flow: Integration Is Where Value Lives

Your ERP must integrate cleanly with your dealer management system, OEM portals, digital retail platforms, and third-party tools such as Tekion and XTime. Ask about APIs, real-time sync versus batch updates, and whether they offer prebuilt connectors for dealer tools.

Plan data migration: map fields, clean legacy data, and test end-to-end with a sandbox. Define a single source of truth for inventory, customer records, and accounting to eliminate the need for departments to work from different spreadsheets.

Cloud First And Practical: Why Choose Hosted ERP

Cloud deployment gives you pay-as-you-go pricing, vendor-managed maintenance, and automatic backups. You get faster rollout, remote access for managers on the lot, and API driven integrations that scale as you add locations.

Ask about security controls, role-based access, encryption in transit and at rest, SOC 2 or ISO certifications, and data residency options if your OEMs require it. Balance those benefits against limits on customization and the need for reliable internet connectivity at each store.

Implementation, Change, And Cost: Plan The Work

Assign an executive sponsor, form a cross-functional project team, and set measurable milestones for cutover. Budget for data cleanup, staff training, change management, and temporary productivity dips.

Demand a clear timeline from the vendor with deliverables for integration, user acceptance testing, and a rollback plan. Calculate the total cost of ownership, including:

Checklist For Vendor Selection: Questions To Ask Before You Sign

  • Can you show live dealer references with a similar store size and fixed operations mix? 

  • Do you provide a sandbox and test environment for integrations?

  • What APIs and prebuilt connectors exist for Tekion, XTime, OEM portals, and finance platforms?

  • What are the SLAs for uptime, incident response, and critical bug fixes?

  • What level of training and onboarding is included, and what is the typical timeline for a single store?

  • How do you handle data migration, field mapping, and reconciliation during cutover? 

  • What security certifications do you hold, and how do you handle backups and disaster recovery?  

  • Use those answers to score proposals and to compare true apples to apples.

Related Reading

Benefits of Implementing ERP in Auto Dealership Operations

Auto Dealership - ERP For Auto Dealers

An automotive ERP ties quality control into every stage:

  • Incoming parts inspection

  • Assembly checks

  • Service validations

  • Final delivery

It logs test results, tracks nonconformances, and links failed parts back to supplier lots and work orders. That traceability speeds root cause analysis and supports warranty claims and recall actions.

Smart Inventory Management that Prevents Stockouts and Excess

ERP for auto dealers connects parts inventory, parts management, purchasing, and workshop needs in real time. The system issues low stock alerts, generates purchase orders automatically, and applies demand forecasting from past sales and service history to set reorder points. Use just-in-time or safety stock policies, batch tracking, and serial number control to avoid obsolete inventory and shrinkage.

Precise Financial Control for Dealership Accounting and Profitability

An integrated dealer management system consolidates general ledger, accounts payable, accounts receivable, fixed assets, and F&I accounting into one financial view. The ERP posts transactions from sales, parts, service, and inventory automatically to journal entries, enforces tax rules, and supports multi-entity consolidation. That reduces manual entry, cuts reconciliation time, and improves audit readiness.

Lower Operating Costs by Eliminating Siloes and Waste

When parts, service, sales, and accounting share a single platform, manual handoffs and duplicated data disappear. ERP automates purchase approvals, service scheduling, and warranty processing, which reduces labor and expedited shipping costs. It also enables better capacity planning for service bays and technicians, so you avoid overtime and missed appointments.

Customer Experience That Matches Expectations Across Channels

Integrating ERP with CRM and omnichannel tools gives customers consistent service whether they arrive in person, online, or on the phone. The system stores customer history, vehicle records, service intervals, and past communications to power targeted outreach and faster check-ins. Use online appointment booking, integrated parts availability, and service status updates to keep buyers informed.

HR and Workforce Management That Keeps Technicians Focused

An ERP with HR capabilities centralizes employee records, certifications, shift schedules, and training plans. Track technician skill matrices, assign work based on qualifications, and automate payroll and timekeeping tied to actual jobs. That cuts administrative time and helps ensure the right person handles warranty repairs and certified work.

Vendor Management That Reduces Supply Risk and Costs

The system stores supplier profiles, past performance, contracts, and pricing history in a vendor portal. You can track lead times, on-time delivery rates, and handle automatic purchase orders based on vendor rules. Combine supplier scorecards with automated approvals to negotiate better terms and prevent parts shortages.

Actionable Analytics and Business Intelligence for Faster Decisions

ERP dashboards deliver real-time reporting on sales, parts margins, service throughput, cash flow, and inventory turns. Custom KPIs and drill-down reports let managers spot slow-moving parts, underperforming technicians, or service campaign opportunities. Predictive analytics can flag demand shifts and seasonal patterns to shape purchasing and promotion strategies.

Electronic Document Management for Speed and Compliance

Store purchase orders, invoices, service records, warranty claims, and inspection certificates in a single digital repository with version control and e-signatures. That central document handling speeds audits, reduces paper errors, and gives service advisors instant access to vehicle histories. Linking documents to vehicles, work orders, and suppliers makes tracing simple when a claim or recall arises.

Related Reading

  • Service Advisor Tools

  • Data Analytics for Car Dealers

  • Auto Repair Scheduling Software

  • Auto Repair Shop Marketing Strategies

  • Customer Retention Tools for Dealership

  • Apps for Auto Mechanics

  • Best Garage Management Software

Book a Demo to Boost your Revenue by 20% (Trusted by Hundreds of Dealerships Across the Nation)

Pam answers every inbound call and message, schedules service, and nurtures sales leads while your team is off the clock. The system uses natural language understanding, speech-to-text, and CRM sync to capture customer intent, confirm vehicle details, and book appointments. It handles appointment confirmation, recall outreach, and follow-up by voice, text, and email, and writes visits directly into your DMS or service scheduler.

How Pam Drives a 20 Percent Revenue Lift and 10× ROI

Dealerships using Pam report a 20 percent revenue increase driven by higher booked appointments, improved show rates, and better lead conversion in both fixed operations and the sales pipeline. Pam raises average repair order and technician utilization by shortening booking lag and eliminating missed calls. Expect clearer KPI dashboards for revenue per repair order, booking rate, and retention, with many stores seeing measurable gains within 60 to 90 days.

Seamless Integration With Tekion, XTime, and Your Existing Systems

Pam connects to Tekion, XTime, your DMS, and CRM through secure APIs and standard telephony connectors. It creates work orders, checks parts inventory before booking, syncs appointment slots, and updates customer records in real time. That means fewer double bookings, fewer manual entries at the service desk, and accurate reporting across sales, fixed operations, and parts inventory.

One Day Implementation: From Sign Up to Live

Implementation typically finishes in a single business day. We map integrations, provision phone numbers or port existing lines, upload service templates and workflow rules, and test calls. Training for your staff and script tuning takes a short session, then Pam goes live with live monitoring. A dedicated success manager supports the first 30 days and adjusts workflows based on real-time data.

Book a Personalized Demo and See Pam Work With Your Systems

Want to see how Pam schedules service and nurtures leads inside Tekion or XTime at your dealership? A demo runs about 30 minutes, includes a custom ROI snapshot, and shows API integration, call handling, and reporting. Reply to schedule a slot or book online to run through a live scenario with your numbers and timelines.

Ready to See Pam in Action?

Book a demo today and see why hundreds of dealerships trust Pam to capture more revenue, day and night.

Ready to See Pam in Action?

Book a demo today and see why hundreds of dealerships trust Pam to capture more revenue, day and night.

Ready to See Pam in Action?

Book a demo today and see why hundreds of dealerships trust Pam to capture more revenue, day and night.

Ready to See Pam in Action?

Book a demo today and see why hundreds of dealerships trust Pam to capture more revenue, day and night.

Pam is the fastest-growing AI voice and customer experience platform (CXP) helping car dealerships win at the digital doors.

© 2025 Dream Lab AI Inc. All Rights Reserved.

Pam is the fastest-growing AI voice and customer experience platform (CXP) helping car dealerships win at the digital doors.

© 2025 Dream Lab AI Inc. All Rights Reserved.

Pam is the fastest-growing AI voice and customer experience platform (CXP) helping car dealerships win at the digital doors.

© 2025 Dream Lab AI Inc. All Rights Reserved.

Pam is the fastest-growing AI voice and customer experience platform (CXP) helping car dealerships win at the digital doors.

© 2025 Dream Lab AI Inc. All Rights Reserved.