Terms of Service & Privacy Notice

Introduction

Welcome to Pam, a leading provider of a conversational AI phone assistant in the Software as a Service (SaaS) industry. Pam offers an innovative service designed to transform the way businesses interact with their calls and understand their call data. Along with providing a service to your customers, our platform also facilitates the analysis of call recordings, transcripts, and provides valuable insights into customer interactions. This document serves as a comprehensive guide to your use of our services and outlines the practices we employ to protect your data.

Eligibility and Account Registration

The Service is intended for use by businesses and professionals. By agreeing to these Terms, you represent that you are of legal age to form a binding contract with Pam and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Service.

To access certain features of the Service, you may be required to create an account. In doing so, you must provide accurate and complete information. You are responsible for safeguarding your account password and for any activities or actions under your account, whether your password is with our Service or a third-party service.

User Responsibilities

You are solely responsible for your conduct while accessing or using our Service and for any data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links (collectively, "Content") that you submit, post, display, or otherwise make available on the Service.

Prohibited Conduct

You agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Service in any medium, including without limitation by any automated or non-automated "scraping"; (ii) using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the Service; (iii) transmitting spam, chain letters, or other unsolicited email; (iv) attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Service; (v) taking any action that imposes, or may impose at our sole discretion, an unreasonable or disproportionately large load on our infrastructure; (vi) uploading invalid data, viruses, worms, or other software agents through the Service; (vii) collecting or harvesting any personally identifiable information from the Service; (viii) using the Service for any commercial solicitation purposes; (ix) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding, or attempting to hide your identity; (x) interfering with the proper working of the Service; (xi) accessing any content on the Service through any technology or means other than those provided or authorized by the Service; or (xii) bypassing the measures we may use to prevent or restrict access to the Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein.

Intellectual Property Rights

The Service and all copyrights, trademarks, service marks, patents, trade secrets, and other intellectual property rights associated therewith are, and shall remain, the exclusive property of Pam and its licensors. The interface, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service (“Materials”) provided by Pam are protected by all relevant intellectual property and proprietary rights and laws. Except as expressly authorized by Pam, you may not make use of the Materials. Pam reserves all rights to the Materials not granted expressly in these Terms.

Data Privacy and Security

At Pam, we take your privacy and the security of your data seriously. This section outlines our practices regarding the collection, use, and sharing of your data.

• Data Collection: We collect information necessary to provide the Service, including but not limited to personal identification information, business data, call recordings, and transcripts. Information may be collected directly from you, through your use of the Service, or from third parties that you authorize to share information with us.
• Use of Data: Your data is used to provide, maintain, and improve our Service, to develop new services, to personalize the Service, to understand how users interact with our Service, and to communicate with you, including sending notices, updates, security alerts, and administrative messages.
• Data Sharing and Disclosure: Pam does not share your personal data with third parties except as described in this section. We may share your data with third-party service providers who perform services on our behalf, with your consent, or where we have a good faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request, to enforce applicable Terms, including investigation of potential violations, to detect, prevent, or otherwise address fraud, security or technical issues, or to protect against harm to the rights, property or safety of Pam, its users, or the public as required or permitted by law.
• Data Retention: We retain your personal data only for as long as is necessary for the purposes set out in these Terms, for as long as your account is active (i.e., for the lifetime of your Pam account), or as needed to provide the Services to you. If you no longer want Pam to use your information to provide the Services to you, you may close your account. Pam will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), to resolve disputes, and to enforce our agreements.
• Security Measures: We implement a variety of security measures designed to maintain the safety and integrity of your information. However, no security system is impenetrable, and we cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet.

Amendments to Terms and Privacy Notice

Pam reserves the right to modify or update these Terms and Privacy Notice at any time and for any reason. We will notify you of any changes by updating the date at the top of the Terms or Privacy Notice and, in some cases, we may provide additional notification such as sending you an email notification. Your continued use of the Service after any modification to these Terms or Privacy Notice indicates your acceptance of the amended Terms or Privacy Notice.

Governing Law and Jurisdiction

These Terms and any action related thereto will be governed by the laws of the jurisdiction in which Pam is established, without regard to or application of its conflict of law provisions or your state or country of residence. All claims, legal proceedings, or litigation arising in connection with the Service will be brought solely in the jurisdiction where Pam is established, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum.

Dispute Resolution

In the event of any dispute, claim, question, or disagreement arising from or relating to these Terms or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If they do not reach such solution within a period of 60 days, then, upon notice by either party to the other, all disputes, claims, questions, or disagreements shall be finally settled by arbitration administered by the American Arbitration Association in accordance with the provisions of its Commercial Arbitration Rules or any other established arbitration service mutually agreed upon by the parties.

Your Rights

You have certain rights regarding your personal data, including the rights to access, correct, delete, or restrict the use of your personal data. Pam provides tools and account settings to access, correct, delete, or modify the personal data you provided to us and associated with your account. For more information or to exercise your data protection rights, please contact us through the contact information provided below.

Contact Information

If you have any questions about these Terms or the Services, please contact the Pam team at support@pamhq.com or via our website at pamhq.com.